Are you looking for a Guest Relations Manager (all genders) to manage take care of our guest experience as full-time job? Perfect! That's exactly what we offer! ✨

OUR OFFER

• 75% - 90% discount on private accommodation in all a&o hostels (depending on company affiliation)

• subsidized language courses

• 100% coverage of your public transport costs (job ticket)

• support for your further education in the form of various trainings

• Mental Health: We offer you free and anonymous mental health coaching from our independent partner „nilo" (www.nilohealth.com), who will support you with professional, private and health-related challenges

• Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the meals served at the buffet

• Seniority bonuses in the form of cash bonuses and additional vacation days

YOUR JOB

• You are the primary point of contact for guests regarding questions, requests, and complaints

• You ensure a positive guest journey from first contact to departure

• You handle and respond to online reviews

• You will collaborate closely with housekeeping, F&B, and events teams

• You organise and support guest events & community activities

• You make sure to uphold quality and service standards

YOUR PROFILE

• You have strong communication skills and a genuine service mindset

• You are friendly, have an open personality with a passion for working with international guests

• Working in a team comes easy to you

• You have strong organisational skills and a proactive attitude

• You are resilient and flexible including willingness to work shifts, also weekends and public holidays

• You have solution-oriented thinking and solid complaint management skills

• Fluent in English additional languages are a plus

We are very happy to receive your application (resume, cover letter, desired salary, earliest possible starting-date).

🏨 Apply now!