# Guest Relations Manager (all genders)

**Company:** a&o Hostels
**Department:** Reception
**Location:** a&o Prag Rhea

Are you looking for a **Guest Relations Manager** (all genders) to manage take care of our guest experience as ** full-time job?** Perfect! **That's exactly what we offer! ✨**

* * *

**OUR OFFER**

- **75% - 90% discount on private accommodation in all a&o hostels** (depending on company affiliation)

- attractive corporate benefits such as discounted leisure activities and events

- subsidized language courses

- **100% coverage of your public transport costs** (job ticket)

- support for your further education in the form of various trainings

- **Mental Health:** We offer you free and anonymous mental health coaching from our independent partner „nilo" (www.nilohealth.com), who will support you with professional, private and health-related challenges

- Of course we provide **drinks, fruit and vegetables** on a daily basis – and as hostel staff you can join your team for the meals served at the buffet

- Seniority bonuses in the form of **cash bonuses** and **additional vacation days**

* * *

**YOUR JOB**

- You are the primary point of contact for guests regarding questions, requests, and complaints

- You ensure a positive guest journey from first contact to departure

- You handle and respond to online reviews

- You will collaborate closely with housekeeping, F&B, and events teams

- You organise and support guest events & community activities

- You make sure to uphold quality and service standards

* * *

**YOUR PROFILE**

- You have strong communication skills and a genuine service mindset

- You are friendly, have an open personality with a passion for working with international guests

- Working in a team comes easy to you 

- You have strong organisational skills and a proactive attitude

- You are resilient and flexible including willingness to work shifts, also weekends and public holidays

- You have solution-oriented thinking and solid complaint management skills

- Fluent in **English** additional languages, especially Czech, are a plus

We are very happy to receive your application (resume, cover letter, desired salary, earliest possible starting-date).  
  
**🏨 Apply now!**

_This position is no longer accepting applications._