We are seeking an enthusiastic, travel-loving Guest Relations Trainer to champion our service excellence standards.

In this role, you will be responsible for designing and delivering training that empowers our guest-facing teams at our properties to deliver unforgettable guest experiences. You will act as a mentor, coach, brand ambassador and an auditor, ensuring every team member embodies our commitment to hospitality.

YOUR BENEFITS

• 75%–90% discount on private stays at all a&o hostels (depending on length of service)

• Attractive corporate benefits, as well as discounted leisure activities and events

• Subsidized language courses

• Subsidized company pension plan

• 100% coverage of your public transportation costs (Jobticket)

• Support for your professional development through various training programs

• Mental Health: We offer free and anonymous mental health coaching through our independent partner “nilo” (www.nilohealth.com), which supports you with professional, personal, and health-related challenges

• Of course, we provide drinks, fruit, and vegetables every day—and as a hostel employee, you and your team are also welcome to enjoy the hot meals at the buffet

• Loyalty bonuses in the form of cash rewards and additional vacation days

YOUR JOB

• On-site Training: Conduct on-site hands-on training sessions for staff focusing on communication, soft skills and service excellence.

• Service Recovery: Champion in de-escalation of guest complaints and teach staff effective problem-solving techniques.

• Real-Time Feedback: Observe employee service behaviours in real-time, providing constructive feedback and positive reinforcement

YOUR PROFILE

Requirement:

• Experience: Minimum 2 years in guest relations or guest-facing hospitality roles.

• Education: Bachelor’s degree in Hospitality Management, Communications, or a related field preferred.

Core Competencies

• Travel: Agile and flexible.

• Cultural Adaptability: Ability to quickly adjust to different local property cultures, team dynamics, and diverse guest demographics across various regions.

• Communication: Exceptional verbal and written communication skills, often requiring multilingual fluency.

• Leadership: Strong mentorship and coaching abilities.

• Hospitality Expertise: Deep understanding of the service industry.

• Training Aptitude: Prior training experience is an added plus, but a natural passion for teaching, patience, and leadership is required.
  

We look forward to receiving your application! (Resume, salary expectations, and your earliest possible start date).

🏨 Apply now!